Knowledgebase
Webinova Online Customer Support > Webinova Help Desk > Knowledgebase

Search help:


Reasons for mails sent from cloud hosting/vds to be received as spam on remote hosts

Solution

Every ISP has custom anti-spam filters which recognize SPAM by:

1. The originating domain name - your domain might be associated with sending spam after customer complaints.

2. The server's IP address being blacklisted. You can check whether your IP is blacklisted using this online tool:

http://www.dnsstuff.com/

3. Custom anti-spam rules which look for certain words in the body / header of the email. For example 'Viagra', 'Free promotion' and similar.

4. Others custom antispam rules which are specific to the ISP.

Webinova can assist you in point 2. If the server's IP is blacklisted for no reason, we can request the whitelisting. However, we can hardly assist you with the rest of the points and it is always recommended to contact the remote ISP and ask for further assistance.

 
Was this article helpful? yes / no
Article details
Article ID: 104
Category: Spam related questions
Date added: 2012-11-19 13:08:47
Views: 80
Rating (Votes): Article rated 2.7/5.0 (7)

 
« Go back

 
Powered by Help Desk Software HESK - brought to you by Help Desk Software SysAid